Privacy Policy

Confidential processing of personal data

Promix places the utmost importance on the privacy of its users. We understand that your trust is our most important asset. This privacy statement (hereinafter referred to as “Privacy Statement”) applies, among other things, to (i) our website (hereinafter referred to as the “Website”).

You can visit our site, obtain information about our services and consult blog posts without providing your personal details.

If you do provide us with personal information, we will treat it confidentially in accordance with the following provisions and national and international legal requirements.

Promix would like to emphasize that it always tries to act in accordance with (i) the Belgian Privacy Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data.This Privacy Statement includes information about the personal data that Promix collects, as well as how Promix uses and processes these personal data. Please read this Privacy Statement in conjunction with Promix's cookie policy (see below).

Categories of processed personal data

The information you provide to us may include personal data. “Personal data” means any information about an identified or identifiable natural person (“the data subject”); is considered identifiable as a natural person who can be directly or indirectly identified, in particular by an indicator such as a name, an identification number, location data, an online identifier or by one or more elements characteristic of the physical , physiological, genetic, psychological, economic, cultural or social identity of that natural person.Promix can collect and process the following personal data:

  • Name:
  • First Name:
  • E-mail address:
  • Phone number:
  • Company Name:
  • Correspondence data with and from Promix
  • Improve the quality of our services and information;
  • To inform you with tips and new developments in the IT world;
  • To inform you about the services we offer;
  • Statistical purposes;
  • By email:
  • By mail: De Bosmier 22, 8710 Wielsbeke
  • By phone:

Promix also automatically collects anonymous information regarding the use you make of the Website. For example, Promix will automatically log which parts of the Website you visit, which web browser you use, which website you visited when you accessed the Website, as well as what your IP address is. We cannot identify you on the basis of this data, but it allows Promix to compile statistics on the use of the Website and to send more targeted communications.For more information, see the cookie policy.

Purpose of the processing

If you provide us with your personal data, it will be included in our database for the purpose of:

Consent to processing

If you wish to leave your personal data on our website, you will be asked (via opt-in) whether you want to give your permission for the processing of that data by Promix. This permission will then consist of ticking a box stating that you give Promix permission to process your personal data for the purposes stated above. You have the right to withdraw your consent to processing at any time. However, the withdrawal of your consent will not affect the lawfulness of the processing that took place before the withdrawal of your consent. If you want to withdraw your consent, you can do this by informing Promix at the e-mail address:

Disclosure of personal data to third parties

Promix will not disclose your personal data to third parties, unless this is necessary in the context of the execution of the services by Promix and the optimization thereof (such as but not limited to maintenance work, payment processing, database management). If it is necessary for Promix to disclose your personal data to third parties in this context, the relevant third party is obliged to use your personal data in accordance with the provisions of this Privacy Statement.

Notwithstanding the foregoing, however, Promix may disclose your personal information to the competent authorities (i) where Promix is ​​required to do so by law or in the context of legal or future legal proceedings and (ii) for indemnification and defense of our rights.

In all other cases, Promix will not sell, rent or pass on your personal data to third parties, unless when (i) it has obtained your permission and (ii) has entered into a data processing agreement with the relevant third party, which contains the necessary guarantees regarding confidentiality and privacy conformity of your personal data.

Storage of personal data

Unless a longer retention period is required or justified (i) by law or (ii) by compliance with another legal obligation, Promix will only retain your personal data for the period necessary to achieve and fulfill its purposes, such as described in the Privacy Statement under 'use of personal data'.

Your rights

Right to information;

If you wish to invoke your rights or have questions about the processing of your data, please contact;

Right to access;

Users have the right to access the personal information that Promix may have about you;

Right to rectification and completion or update of your personal data;

Right to have your personal data deleted;

Right to restrict the processing of your personal data;

Under certain circumstances, you have the right to request Promix to restrict the processing of your personal data.

Right to portability of your personal data;

Right to object / object to the processing of your personal data.

If you no longer wish to receive newsletters or information about our services, you can unsubscribe at any time by clicking the unsubscribe button provided at the bottom of each Promix email.

Security of personal data

Promix undertakes to take reasonable, physical, technological and organizational precautions to prevent (i) unauthorized access to your personal data, as well as (ii) loss, misuse or alteration of your personal data.

Promix will store all personal data it has collected in the cloud (with data center (s) within the EU).

Cross-border processing of personal data

Promix guarantees that no transfer of personal data will take place outside Europe or the European Economic Area (EEA).

Update Privacy Statement

Promix may change and update the Privacy Statement at any time without prior notice by posting a new version on the Website.For this reason, it is strongly recommended that you regularly consult the Website and the relevant page on which the Privacy Statement is displayed to ensure that you are aware of any changes. The date of the most recent version is always updated and can be found at the bottom of the Privacy Statement.

Other websites

The website may contain hyperlinks to other websites. Under no circumstances is Promix responsible for the privacy policy or privacy practices of any third party.

Questions and complaints

If you have any questions about the Privacy Statement or how Promix collects, uses or processes your personal data, please contact us:If you have complaints about the way in which Promix collects, uses and / or processes your personal data, you can submit a complaint to the Privacy Commission.

Privacy Statement version: May 2020


1. General

Promix (hereinafter referred to as “Promix”, “we”) mainly uses cookies to improve your browsing experience at (hereinafter referred to as “Website”). All the data that Promix extracts from its cookies are anonymous and are only used to understand the customer experience on the Website, with the aim of improving the performance and usability of this Website.

Promix is authorised to update this cookie policy by placing a new version on the Website. In this context, it is most highly recommended to check the Website and the page on which the cookie policy is displayed regularly, to ensure that you are aware of any changes. Whenever a new cookie policy is due to be implemented, your permission for the use of cookies will be asked again.

2. What is a cookie?

A cookie, also known as an HTTP cookie, web cookie or browser cookie, is usually a small text file sent from a website and stored in the user’s internet browser or on their device while a user is browsing a website or using a mobile app. When the user visits the same website in the future, the data stored in the cookie can be retrieved by the website to inform the website of the user’s previous activity. Cookies were designed to be a reliable mechanism for websites to remember the status of the website or the activity taken by the user in the past. They help us to optimize your visit to the Website, to remember technical choices (e.g. choice of language, a newsletter etc.), and to display more relevant services and offers. If you wish to consult the Website, Promix recommends that you allow the cookies. However, if you choose not to do so, you are always free not to allow them.

Cookies may include: clicking on certain buttons, logging in or a record of the pages visited by the user, even months or years later. Although cookies cannot contain viruses and cannot install any malware on the guest computer, tracking cookies and, in particular, third-party tracking cookies are often used as ways to compile data from the browser history of individuals in the long term - a major privacy concern that motivated the European and American legislators to take action in 2011. This cookie statement is in accordance with the current Belgian Law (Law of 10/07/2012 confirming conditions with regard to electronic communication, published in the Official Gazette on 20/9/2012).

This Website uses various types of cookie:

• The strictly necessary cookies: as the name suggests, these cookies are strictly necessary to allow you to browse the Website or make use of the Platform or to provide specific functions that you have requested.

• Functional cookies: these cookies improve the way the Website functions by saving your preferences.

• Tracking cookies: these cookies will survive from one user session to another. If the Max- Age of a permanent cookie is set to 1 year, the initial value recorded in that cookie will be

sent back to the server every time the user visits the server within that year. This is done to store essential information, such as how the user initially came to the Website. This is why they are also sometimes called tracking cookies. For example, once you have selected the language of your choice, the Website will include your preference in a permanent cookie and save it on your browser. When you visit the Website again after that, the Website will use that permanent cookie to ensure that the contents are displayed in your chosen language.

• Performance cookies: These cookies help to improve the performance of the Website and thus to provide a better user experience. Promix uses Google Analytics, a popular web analysis service offered by Google Inc. Google Analytics uses cookies to help Promix analyse how users use the Website. It registers the number of users and tells Promix things about their general behaviour, such as the typical duration of a visit to the Website or the number of pages a user views on average.

• Third party cookies: To support its communication, Promix has embedded its content in social media channels, including YouTube, Facebook, Twitter and LinkedIn. Promix also makes use of the sharing opportunities on social networks. The channels that Promix uses may contain cookies belonging to these websites that Promix does not control. Please consult the relevant website belonging to these third parties for more information about these cookies.

3. List of cookies that the Website uses

The table below contains a list of the cookies that Promix uses where appropriate and the information they store.

Google Analytics cookies

We use Google Analytics cookies to collect data about your sessions on our website. For more information about how these cookies work, please consult Google’s cookie and privacy statement.


Hotjar cookies

We use Hotjar cookies to analyse information about your browsing behaviour and mouse movements. Please consult the Hotjar cookie policy for more information about these cookies.


Other website cookies

• CraftSessionId: We use Craft CMS as our website system. Craft uses cookies that are necessary for the website to function properly. For more information about these cookies, please see the Craft CMS Cookie Policy.

• cookieconsent_status: This cookie keeps track of the status of the cookieconsent pop-up. Duration: This expires after 1 year.

• Functional cookie used by the live chat module of Jivochat. Privacy policy of Jivochat: Duration: This expires after 1 year.

4. Disable cookies

There are various options available for preventing cookies from being saved. Please visit the websites of the different browsers to find out how you can block cookies. It is good to realise that if you decide to remove all your cookies, you will most probably need to re-enter all your user names and passwords on all the websites you visit, something you never even had to think about previously. As already explained, cookies can be a real benefit to your browsing experience on the internet. If you want to find out more about cookies, please visit the website This website provides more information about cookies, explains in detail how you can remove them and shows how you can allow trusted websites to store cookies on your computer.

5. Contact details of PROMIX

Promix bv - De Bosmier 22 - 8710 Wielsbeke